Contact us
Email is the fastest way to reach us. We respond to every message within 1-2 business days (usually same day).
Email: hello@pipandpawston.com
What to include
- Your order number (if it's about an existing order)
- Your dog's name (we always want to know)
- Photos if anything arrived damaged or off-spec
Common requests, faster paths
- Order status / tracking: check the shipping confirmation email; tracking links go live within 24 hours of dispatch.
- Returns: see our return policy.
- Sizing help: see our sizing guide or just email us a chest measurement.
- Wholesale or collabs: include "wholesale" or "partnership" in the subject line.
Hours
We work Monday through Friday, 9am - 5pm Central. Weekend emails get answered Monday morning.